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Remote Administration & Support

 

Many IT-related services can be performed remotely these days at a significantly reduced cost to the people who need them.  In addition, the time-to-response can often be much less when it doesn’t require bringing a professional out to the site.  In all practicality, many of the services that Netmender offers on-site can be performed off-premises.

Functions that can be performed remotely include (but are not limited to) the following:

  • Installation, upgrades and configuration
  • Troubleshooting, diagnostics and repair
  • User/group/resource management
  • Maintenance and support
  • Evaluation and analysis
  • Collaboration assistance
  • Research and development
  • Training
  • Any facet of meeting, planning, design and management

 The schedule of these offerings can include:

  •  Single session, emergency or appointment
  • Multiple instances
  • Collaborative sessions with multiple professionals
  • Telecom
  • Shared session/remote-session takeover
  • Group shared meeting
  • Help Desk
    • Block of time
    • Block of instances
    • Daily/weekly/monthly/yearly

Contact us for more information on how we can help.